Let's Talk About Your Finances
We respond to all inquiries within 24 hours. Usually much faster.
Office Location
Level 12, 180 Lonsdale Street
Melbourne VIC 3000
Australia
We operate remotely but maintain our Melbourne office for client meetings by appointment.
For service inquiries, questions, or general correspondence. We read everything personally.
Working Hours
Monday – Friday
9:00 AM – 5:30 PM AEST
Emails received outside business hours are typically answered first thing the next business day.
Response Time
Initial Response: Within 24 hours
Detailed Quotes: Within 48 hours
Most inquiries receive same-day responses. For urgent matters, mention "urgent" in your subject line.
What to Expect When You Reach Out
We don't do sales calls. We don't pressure you into services you don't need. Here's what actually happens:
You Send an Email
Tell us about your situation. The more specific you are, the better we can help, but even a brief description works.
We Respond with Questions
We'll ask about your current setup, what's not working, and what you're hoping to achieve. This helps us recommend the right approach.
We Provide Options
We'll suggest one or more services that match your needs, explain why, and give you clear pricing. Sometimes we'll recommend a free solution instead.
You Decide
Take your time. We don't follow up repeatedly. If you want to move forward, let us know. If not, no hard feelings.
Common Questions
Do you work with businesses outside Australia?
Currently we focus exclusively on Australian businesses due to tax law and regulatory differences. We're not equipped to handle international compliance nuances reliably.
Can you work with my existing bookkeeper or accountant?
Absolutely. We complement rather than replace. Most of our clients continue working with their existing professionals. We handle the operational tracking and organization, they handle the official reporting.
What software do you work with?
We're software-agnostic. Xero, MYOB, QuickBooks, or custom spreadsheets. We adapt to what you're already using rather than forcing a switch.
Is there a minimum business size?
We work best with businesses doing at least $100K in annual revenue. Below that, the expense patterns are usually simple enough that DIY solutions work fine.
How quickly can we get started?
Most services can begin within a week of agreement. Cleanup projects may start sooner if your timeline is urgent.
Do you offer free consultations?
We don't do formal consultations, but we answer questions thoroughly via email at no charge. That usually tells you what you need to know about whether we're a fit.
Ready to Get Started?
Send us an email at [email protected] or use the form on our homepage.
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